Privacy Notice
Last Updated: May 2026
Welcome to Pangani Cliffs Lodge
Pangani Cliffs Lodge is operated by Pangani Venture, Tanzania. We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable laws, including the Personal Data Protection Act, 2022 of Tanzania.
This Privacy Notice explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, or stay at our lodge.
Who We Are
Pangani Venture, trading as Pangani Cliffs Lodge, is registered with the Personal Data Protection Commission (PDPC) of Tanzania as a Data Controller in accordance with the Personal Data Protection Act, 2022.
PDPC Registration Number: 0-000-001-745
Pangani Venture (Pangani Cliffs Lodge)
Pangani, Tanga Region, Tanzania
Email: info@panganicliffslodge.com
Phone: +255 747 621 774
If you have any questions regarding this Privacy Notice or your personal information, please contact us using the details above.
Information We Collect
Guest Registration Requirements
In accordance with applicable tourism, immigration, security and regulatory requirements in Tanzania, we may be required to collect and retain certain guest information.Such information is collected solely for legitimate operational and legal purposes.
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Telephone number
- Country of residence
- Reservation details
- Arrival and departure dates
- Guest preferences and special requests
- Passport or identification details where required by law
- Communication records when you contact us
When you visit our website
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and similar technologies
How We Collect Information
We may collect information when you:
- Make a reservation directly with us
- Submit an enquiry through our website
- Contact us by email, telephone, WhatsApp, social media, or other communication channels
- Subscribe to receive updates or promotional information
- Apply for employment opportunities
- Visit and browse our website
We may also receive information from third-party booking platforms such as Booking.com, travel agents, or tour operators when you make a reservation through them.
Why We Process Your Information
We use personal information for the following purposes:
To provide our services
- Managing reservations and accommodation services
- Communicating with guests before, during, and after their stay
- Responding to enquiries and requests
To comply with legal obligations
- Maintaining guest records required by Tanzanian laws and regulations
- Meeting tax, accounting, immigration, tourism, and regulatory requirements
- Responding to lawful requests from government authorities
To improve our services
- Understanding website usage and visitor behaviour
- Improving our website, guest experience, and services
Marketing and communications
With your consent where required, we may send information about:
- Special offers
- Promotions
- Events
- News and updates about Pangani Cliffs Lodge
You may unsubscribe from marketing communications at any time.
Sharing Your Information
We do not sell your personal information.
We may share personal information with trusted third parties where necessary, including:
- Accountants, auditors, and professional advisers
- Government authorities where required by law
All third parties are expected to handle personal information securely and only for legitimate business purposes.
International Transfers
As part of operating our business, some personal information may be processed or stored outside Tanzania.
Examples may include:
- International booking platforms
- Email providers
- Cloud-based systems
- Payment processing providers
Where such transfers occur, we take reasonable steps to ensure that personal information receives an appropriate level of protection.
Cookies and Website Functionality
Our website uses cookies and similar technologies to ensure the proper functioning, security, and performance of the website.
These cookies may be used to:
- Maintain website security and protect against unauthorized access
- Remember cookie consent preferences
- Improve website performance and loading speed
- Support website functionality, including contact forms
We do not use cookies for advertising purposes or to track visitors across third-party websites.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
For detailed information about the cookies used on this website, please refer to our Cookie Declaration available through the cookie settings on our website.
For information about the cookies used on our website, please refer to our Cookie Policy.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfil legal, tax, accounting, and regulatory obligations
- Resolve disputes
- Enforce agreements
When personal information is no longer required, it will be securely deleted or anonymised.
Security of Personal Information
We take reasonable administrative, technical, and physical measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
While we take security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where appropriate
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
To exercise any of these rights, please contact us using the contact details provided above.
Children’s Privacy
Our website and services are not specifically directed at children.
Where we collect personal information relating to minors as part of a family reservation, such information will only be used for the purpose of providing accommodation and related services.
Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy notices before providing personal information.
Complaints
If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the matter.
If you remain dissatisfied, you may have the right to lodge a complaint with the relevant authorities, including the Personal Data Protection Commission (PDPC) of Tanzania.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our services, legal obligations, or business practices.
Any updates will be published on this page together with the revised effective date.
Contact Us
Pangani Cliffs Lodge
Pangani Venture
Pangani, Tanzania
📧 info@panganicliffslodge.com
📞 +255 747 621 774